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Support

Get the help you need to make the most of Edge.

Find answers, share your feedback, and explore product resources. Here’s where you’ll find all the support you need for your Edge.

F.A.Q.

Quick answers to the most common questions about EdgeGo.

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EdgeGo Product Page

Discover specs, documents, and downloads on the official Prolights website.

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Frequently Asked Questions

I can't find the fixture I need. Can you create it for me?

EdgeGo uses the AtlaBase library, one of the most comprehensive fixture databases.

If the fixture you need is not listed, you can submit a request directly through our form. We will review your request and forward it to AtlaBase for creation.

REQUEST A FIXTURE

How do I update the fixture library?

There are two ways to update the Factory Fixture Library on EdgeG0:

  • Via USB: Download the latest library package and load it into EdgeGo. Documentation.
  • Online Update: Connect EdgeGo to the internet and run the update from System Settings → Library. Documentation.
How do I update EdgeGo software?

The console can be updated using a USB stick or directly from the online server.

  • USB: Copy the update file to a FAT32 stick and insert it into EdgeGo. Documentation.
  • Online: Connect EdgeGo to the internet and update from System Settings → Software. Documentation.
My USB stick is not working, why?

EdgeGo is compatible only with USB sticks formatted in FAT32, max size 32GB.

If you have a larger stick, partition it and format one partition in FAT32 below 32GB.